Requests

Flexibility of Emails, none of the Problems

A simple tool for Customers, Employees & Management with workflows, approval & escalation

We Accelerating Performance



Easy to Setup Request Workflows

Quickly create different types, each with its own Workflow - Recipients, Escalation Matrix, Timelines & Approvers

View Requests similar to Emails

View Requests seperately in your Inbox, Sent (and Approval / Escalations if needed) & expand to see details.

Request Inbox Actions

For received requests, you can Reply to the sender or Close the request with comments & add attachments or costs.

Request Sent Actions

When a request is closed, you can confirm its Completion and give a Rating, or Reopen it with comments.

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Request Feature Highlights

Multipurpose Usage
  •   Use Requests as a Customer Helpdesk, for Work Allocation and for Employee Services

  •   Simple configuration of the Sender, Receiver, Escalation matrix & Approver

  •   One Inbox for for all Requests - Reply or close with Notes, Attachments & Costs

Customer Helpdesk
  •   Customers can be given access to send Helpdesk tickets for their Projects

  •   They can choose from all their Projects setup to send the request

  •   The request can be automatically routed to the Customer or Project Owners

Work Allocation
  •   Allocate individual work tasks directly to employees (without Projects)

  •   On creation specify to whom it is allocated and timeline for completion

  •   By default the user allocating the work is also a part of the escalation matrix

Employee Services
  •   Employees need services from internal departments like HR, IT etc

  •   They can send their requirements for these services and track resolution

  •   Leads to improved internal service levels and employee satisfaction