Requests
Flexibility of Emails, none of the Problems
A simple tool for Customers, Employees & Management with workflows, approval & escalation
We Accelerating Performance
Work Allocation Emails to Requests
Just add a cc to "work" and your emails become Work requests, sent on WhatsApp with Actions button to close
Customer Helpdesk & Employee Services
Customers can send project related support requests, while employees can request for services with set completion timelines
Easy to Setup Request Workflows
Quickly create different types, each with its own Workflow - Recipients, Escalation Matrix, Timelines & Approvers
Request Feature Highlights
Multipurpose Usage
- Use Requests as a Customer Helpdesk, for Work Allocation and for Employee Services
- Simple configuration of the Sender, Receiver, Escalation matrix & Approver
- One Inbox for for all Requests - Reply or close with Notes, Attachments & Costs
Customer Helpdesk
- Customers can be given access to send Helpdesk tickets for their Projects
- They can choose from all their Projects setup to send the request
- The request can be automatically routed to the Customer or Project Owners
Work Allocation
- Allocate individual work tasks by cc to a "work" email
- Timelines for completion can be mentioned in the email
- By default the user allocating the work is also a part of the escalation matrix
Employee Services
- Employees need services from internal departments like HR, IT etc
- They can send their requirements for these services and track resolution
- Leads to improved internal service levels and employee satisfaction