Service Helpdesk

Allow Customers to report their Support requirements and let Employees send internal Requests to other teams.

Smart LAP can be used to manage the entire lifecycle of Requests with automatic routing, approval, escalation and closure.

helpdesk

Workflow & Routing

Design different workflows for each Request Type - to whom it is sent, its approvers, escalation matrix, completion timelines etc.

Customer & Internal Requests

Customer Requests can be auto routed to the Customer or Project owners & Internal ones can be sent by Employees to support teams

Receiver Actions

Receivers can change the Request status, transfer it to another person or close it with comments and attachments.

Sender Actions

Senders can view the Request history, and after closure they can confirm completion or reopen the Request.

Request Approval

Internal Requests can be approved by managers (if needed) prior to their routing

Escalation Matrix

Get 3 Levels of Escalation on exceeding the turnaround times set for each request type

Automatic Alerts

Alerts sent based on the workflow and the sender is alerted on closure or at each step as required

Dashboards and Reports

Analyse the frequency of requests & their closure performance based on quality & timelines

bg-shape bg-shape

Get your Free Trial

Register Now
  • No Credit Card Required
  • Fully Functional with all Features
  • Quick & Simple Setup with Support